joja9 Privacy Policy

Information We Collect

When you register for or use joja9 services, we may collect several categories of personal information. The specific information collected depends on how you interact with our platform:

• Identity information: full name, date of birth, username, and government-issued ID details provided during account verification (KYC).
• Contact information: email address, phone number, and city/district within Bangladesh (e.g. Dhaka, Chittagong, Sylhet, Khulna).
• Financial information: deposit and withdrawal transaction records, payment method identifiers (such as bKash or Nagad mobile numbers), and account balances. We do not store full card numbers.
• Technical information: IP address, browser type and version, device type and operating system, session duration, pages visited, and referring URL.
• Gameplay data: betting history, game session logs, wagering patterns, bonus usage, and responsible gaming settings you configure.

We collect this information directly from you when you register or update your account, automatically as you navigate our platform, and from third-party verification partners assisting with KYC compliance. We do not collect sensitive personal data (such as biometric data, health information, or religious beliefs) and ask that you do not submit such data through our services.

How We Use Your Information

joja9 uses collected information exclusively for legitimate purposes related to operating and improving our online gaming platform. Specifically, we use your data to:

• Create, maintain, and manage your player account, including identity verification and KYC checks required to ensure safe, compliant gaming for all users in Bangladesh.
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer channels, ensuring accurate accounting of all financial transactions on your account.
• Deliver, maintain, and improve the quality of our gaming products — including cricket betting, live casino tables, slot games, crash games, and fish shooting titles.
• Send you service-related communications such as account notifications, security alerts, deposit confirmations, and promotional messages you have opted into.
• Detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, and other illegal or policy-violating behaviour on our platform.
• Fulfill responsible gaming obligations, including honoring self-exclusion requests, enforcing deposit limits, providing account history for players monitoring their own activity, and complying with fair-play standards.

Cookies & Tracking Technologies

joja9 uses cookies, web beacons, and similar tracking technologies to provide a smooth, personalized experience on our platform. A cookie is a small text file that is stored on your device when you visit our website.

We use the following categories of cookies on joja9:

• Essential cookies: required for the platform to function correctly. These include session cookies that keep you logged in, security tokens, and load-balancing cookies. You cannot opt out of these without disabling access to joja9.
• Analytics cookies: help us understand how players navigate and use joja9 so we can improve the experience. Data collected through analytics cookies is aggregated and anonymized.
• Preference cookies: remember your language setting, display preferences, and notification choices so that your experience feels consistent each time you visit.

You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some areas of the joja9 website.

Data Retention

joja9 retains your personal data for as long as your account is active and as reasonably necessary to provide our services. If you close your account or request deletion, we will delete or anonymize your personal data within a reasonable timeframe, subject to the following exceptions:

We may retain financial transaction records, KYC verification data, and betting history for a minimum of five years after account closure to meet legal, anti-money-laundering, and responsible gaming audit obligations. Data held for these statutory purposes will not be used for any other purpose, including marketing, and will be stored securely with restricted access.

Security of Your Data

joja9 implements a range of technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security infrastructure includes SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, two-factor authentication options for player accounts, regular security audits and vulnerability assessments, and strict internal access controls that limit employee access to personal data on a need-to-know basis.

While we take every reasonable precaution to protect your data, no internet-based service can guarantee absolute security. We encourage you to protect your own account by choosing a strong, unique password, enabling two-factor authentication where available, and never sharing your login credentials with anyone. If you suspect your account has been compromised, please contact our support team immediately.

Changes to This Privacy Policy

joja9 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our services, applicable law, or industry best practices. When we make material changes to this policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.

Your continued use of joja9 after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your personal information. If you disagree with any changes to this policy, you should discontinue use of joja9 and contact us to close your account.